Sorry. There is no refund or cancellation once you paid. If you haven‘t received your parcel, please do the above steps first, since unclaimed parcel is buyer‘s responsibility also. We do not accept returned items, and all the shipping fees are the buyer’s responsibility. If the custom treat your parcel as abandon case, the buyer should afford all the costs which is non-refundable. Thai Wholesaler has no obligation to clear the custom.
If you do not success, then simply contact us with your order number either through Facebook Messaging system or use the Contact Form on this website and we will take care of the rest within few business days. Our professional qualified staff will attempt to the resolve the issue in the possible case of a connect or compatibility issue. In brief, we will make your experience as simple and satisfying as possible.